Reading line items

Your CREDO mobile monthly bill is broken down into four distinct sections in the online summary. Each section is filled with information pertinent to your account and mobile service usage. Below is a breakdown of all the information featured within the sections of your online bill. You may navigate these sections by clicking through the different tabs located at the top of your bill. Please keep in mind that information may be displayed differently on the PDF or printed version of your bill.

Summary

The online bill summary in Member Services will provide the overview and balance of all charges for mobile services, taxes, fees and other applicable charges such as device costs, insurance and shipping. Keep in mind that when you may a payment, your payment will not adjust the information represented on your current bill.

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Payments

Any recent payments made will display here once they have posted to your account.

Previous balance

This is a capture of your balance on your previous bill.

Balance forward

If your previous bill was not paid in full, any balance will be carried over to the next billing cycle.

Monthly mobile fee

This portion of your bill includes fees associated with your plan, such as data and talk and text, in addition to any discounts and/or insurance fees.

Mobile usage charges

If you have a pay-per-use plan, directory assistance calls or international charges, those would appear here.

Other charges & credits

Other charges include monthly device installment charges, other equipment and accessories, shipping charges, account credits  and associated taxes.

Mobile taxes & other charges

Federal, state and local taxes and surcharges will be listed here. These charges are based on the home address listed on the account.

Due date

This is the due date for your current bill.

Please note: Occasionally, discounts and or reimbursements might appear in sections other than the main line item. We recommend you review the full bill prior to assuming it was not applied.

Usage overview

The usage overview portion of your online bill will give you quick insight into the way your minutes and data were utilized for the billing cycle.

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Usage detail

The usage detail portion of your online bill will allow you to locate specific calls, texts and instances of data usage for the billing cycle.

Using the convenient dropdown menu at the top of this section, you will be able to review your monthly text, data and voice usage. Included in the usage overview will be any per-call and per- text charges, if applicable.

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Information

This tab provides an overview of general information as it relates to your CREDO Mobile and/or CREDO Long Distance service.