Cancel a line of service

We are terribly sorry to hear that you are thinking of leaving us. We strive to be a great way for members to support the causes they care about and an even better cellular service provider. If there is any way that we can improve your experience, please do not hesitate to let us know.

Things to know

 If you are signed up on our device payment plan, the remaining unpaid balance on the device is due prior to the cancellation, as laid out in our Retail Installment Agreement.

If you joined on a two-year contract, you are responsible for an Early Termination Fee (ETF) if you choose to cancel your service prior to the end of your service commitment. Your ETF is prorated for each full month of your contract you complete.

Before you make your decision, we recommend that you:

If you’re sure you want to cancel, please give us a call at 1-866-996-7905.