Here are answers to the most common questions:
CREDO Mobile is in process of retiring one of its networks. To prepare for this we will be moving all CREDO members to our newest network - the nation’s largest, most reliable 4G LTE and most advanced 5G nationwide network over the next few months.1
If you believe your bill has changed in error after a network upgrade, click here, enter your phone number, and an agent will check your account and respond to help. You can also dial 888-618-0601 for expert phone assistance.
*What is a SIM card? A SIM card is a small data card that was inserted into your phone during your last activation. The SIM card pairs your device with your mobile phone number, account, and the network you have.
You should decide if you want to keep any existing voicemail messages. Your voicemail is replaced in the upgrade so existing messages will be lost. To see recommended methods to save voicemails, click here.
To activate your SIM, visit www.credomobile.com/activate and follow the outlined steps. You will need to provide your phone number and billing ZIP code to get started.
- Phone: 1-888-618-0601
- Email: firstname.lastname@example.org
1 In LTE coverage areas, you can expect download speeds up to 5 Mbps and upload speeds up to 2 Mbps. Video resolution is set at 480p. Unlimited Data used in excess of 20GB per line in any monthly billing cycle may be reduced in speed to 128kbps. Service may not be available in all places.
2 Improved coverage is expected but not guaranteed.
3 Your bill could change if you purchase a new device or make a change to a product or service on your account.