CREDO’s Network Upgrade - DIY Step-by-step

Beginning in March 2021, CREDO Mobile will start retiring one of it's networks, "Network B". Therefore, we are moving all CREDO members to our newest network, "Network A" — the nation’s largest, most reliable 4G LTE and most advanced 5G nationwide network — by January 31st, 2022.

CREDO will invite customers in groups. If your device is network eligible, you will receive a special email invitation with a link to upgrade.

Click the link and follow the simple instructions below to complete the process and start enjoying better voice, text and data service now1. And the best part? Upgrading your network is absolutely free!

Step 1 - Order your new SIM card

Getting your new SIM is easy! If you are eligible, you will receive an email with a link to order your SIM card.

image of 'Upgrade Now' button in the email invitation

Click the ‘Upgrade Now’ button, confirm your address, and place the order in just a few seconds! You’ll receive a confirmation email with the below next steps.

Step 2 - Prepare to activate your new SIM card

While you’re waiting for your SIM card to arrive, here are some simple items to consider:

  • Backing up your phone, especially your apps and photos:
  • Do you want to keep voicemails or text messages? If not, ignore this step. If so, here are instructions for:

Your new SIM card should arrive in 5-7 days depending on where you live.

Step 3 - Activate your new SIM card online

IMPORTANT INFO ALERT — make sure you have 45-60 minutes free when you start this process. And we recommend starting during weekday business hours - 8AM to 5PM PT. We can help you faster during this time if a bump in the road happens… unlikely, but just in case.

SUPER IMPORTANT INFO ALERT — do NOT change the SIM in your phone until instructed to do so on the activation web page.

To activate your SIM, visit credomobile.com/activate, enter your phone number and billing ZIP code, and click the 'Get Started' button to begin.

After you confirm your device and SIM card info, the network activation process takes approximately 20-30 minutes to complete.

As your activation processes, you should see this screen:

image of 'Activation is pending' status

On rare occasions, an activation issue will occur. When this happens, CREDO Customer Service is automatically notified. Simply follow the instructions you see on the screen and we will help you!

Step 4 - Finish activation and test your phone

Once the Activation process finishes, you will see this screen:

image of 'Activation is complete' status

Follow these simple steps to complete your move to the new network:

  1. Turn your phone off
  2. Remove the current SIM and replace it with your new SIM card. (Learn how to insert your SIM card.)
  3. Turn your phone on and follow any on-screen prompts to complete activation
  4. Test your voice service by calling a friend OR this test number: 888-281-2461
  5. Test messaging by texting a friend or family member
  6. And finally, test data by navigating to a webpage in the mobile browser you normally use

Step 5 - Enjoy your new network!

You’re all set to enjoy the nation’s largest, most reliable 4G LTE and most advanced 5G nationwide network; all while continuing to support progressive causes!

Troubleshooting

If your phone isn’t working after activation completes and after you have inserted your new SIM card, try following the steps in this article for help.

If your issue still isn’t fixed, then one of our friendly agents needs to help you. If you have access to another phone, dial 888-618-0601 and tell the agent that your activation completed but your phone isn’t working yet.

If you do not have access to another phone, reach an agent via email by clicking here, adding your phone number in the email, then sending.

1 Improved coverage is expected but not guaranteed. Rates do not include taxes or surcharges. Unlimited Data used in excess of 20GB per line in any monthly billing cycle is reduced in speed to 128kbps.