SIM Activation Troubleshooting

I installed my new SIM card for the network upgrade and my phone isn’t working. Now what?

Once your new SIM card has officially activated and you’ve inserted your new SIM, it’s common for some devices to take a minute to register the new SIM and it may require restarting your device.

Here are a few specific things to make note of when testing your new network:

  • Upon restart, it can take a few minutes for your device to register the new SIM and connect to the nearest cellular tower. iPhone users, please wait until you see CREDO listed as the carrier in the top left corner. Android users, please wait until you see Verizon listed as the network in the top navigation.

  • If you don’t see your network update after a few minutes please restart your device.

  • If you place a call prior to seeing CREDO (iPhone) or Verizon (Android) as the new network, you may hear some odd messages like a prompt to enter a credit card when placing a call. Ignore it and please restart your device again. Wait a few minutes and try placing a test call again.

  • iPhone users, you may be asked to enter your Apple ID and password when your device restarts. That’s okay. If you do not know your login info, please follow Apple’s instructions to retrieve your Apple ID or Password.

  • If none of these solutions work, please reach out to our technical support at 888-618-0601 for further assistance.

  • If you do not have access to another phone, reach an agent via email by clicking here, adding your phone number in the email, then sending.