1. CREDO Mobile Help Center
  2. Network Upgrade Resource Center
  3. New Phone

Network Upgrade - Frequently Asked Questions

Here are answers to the most common questions:

Why is CREDO asking you to upgrade your network?

CREDO Mobile is in process of retiring one of its networks. To prepare for this we will be moving all CREDO members to our newest network - the nation’s largest, most reliable 4G LTE and most advanced 5G nationwide network over the next few months.1

Why do I want to upgrade my network?
The goal of this change is to provide you with better voice, text, and data service.2
Are there any hidden costs to upgrading to the new network?
Nope! As a benefit of purchasing a new phone, you will enjoy all the perks of upgrading to the new network at no additional cost.3

If you believe your bill has changed in error after a network upgrade,  please call us at 888-618-0601 for expert phone assistance, or click here, enter your phone number, and an agent will check your account and respond to help.  
How do I get started?
You can find complete instructions in our  Network Upgrade Step-By-Step Guide.  Please visit that page to learn all about the process!  Before beginning the activation process, make sure you have received your new phone and SIM and you have around 45 minutes free to complete the process.

You should backup your personal data and decide if you want to keep any existing voicemail messages. Your voicemail is replaced in the upgrade so existing messages will be lost. To see recommended methods in backing up your personal data and saving voicemails, click here. 

To activate your new phone and new network SIM, visit www.credomobile.com/activate and follow the outlined steps. You will need to provide your phone number and billing ZIP code to get started.
I activated my new phone…how do I know it’s working?
If you didn't get a chance to power down your phone after the activation completed, please turn if off and follow the steps to test your phone on the new network outlined here.
I activated my new phone and now it's not working. Now what?
Don’t worry, it’s common for some devices to take a minute to register the new SIM and it may require restarting your device.  Click here for troubleshooting steps.
Data usage totals in my device look wrong after the upgrade, what happened?
Data usage information displayed in your phone’s device settings is at the network level. Our network upgrade changes your underlying network, which causes the data usage total to reset and represent a partial month as soon as the move to the new network completes. It will represent a full month the month after the change.
I have questions, how can I reach you?
Our highly trained network upgrade specialists are available via phone or email Monday to Friday from 9am-7pm pacific time.
  • Phone: 1-888-618-0601
  • Email: mynewnetwork@credmobile.com
If you need immediate help outside of these hours, please call our customer service team at 1-800-411-0848.

 

1 In LTE coverage areas, you can expect download speeds up to 5 Mbps and upload speeds up to 2 Mbps. Video resolution is set at 480p. Unlimited Data used in excess of 20GB per line in any monthly billing cycle may be reduced in speed to 128kbps. Service may not be available in all places.
2 Improved coverage is expected but not guaranteed.
3 Your bill could change if you purchase a new device or make a change to a product or service on your account.

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