Port-In Troubleshooting

Porting in is the process by which you move your current number from another network to the CREDO network. To view information needed to transfer a number to CREDO, see our article transferring your number to CREDO

Member Self Activation

We encourage you to activate your phone as soon as you receive it in the mail to prevent activation issues. You can initiate a port in or activation by using our online self-activation tool.


Activations will usually take 15-60 minutes to complete. Once the activation completes - you will now see the phone is "Activated".

Port-In Troubleshooting

1. If you see this image, a port error has occurred during your self-activation process and you will need to verify and update your previous carrier's information.


2. Click "Continue" to proceed:


3.  To view and update your information through our activation portal, follow these steps:

  • Review and correct information for your previous carrier:

  • Carrier Name
  • Phone Number to Transfer
  • Account Number
  • Password/PIN

 4.  If necessary, review and correct Account holder details from previous carrier:

  • First and last name
  • Last 4 digits of SSN
  • Street number
  • Street name
  • City
  • State
  • Zip Code
  • Contact information 

5.  Click Submit.

6.  Service expectations will be set once more, and then click Activate.


Important NOTE: The current carrier sim should remain in the phone and use the current cell phone service provided by the other service provider (OSP) until the porting process completes. When a port has completed the current phone with the OSP will stop getting cell service (stop working). This indicates that the phone number has transferred to CREDO.