Your mobile phone number

You have two different options when it comes to telephone numbers for your device.  You can transfer (port) your number in from your current carrier or you can get a new phone number.

Transferring (Porting) Your Number To CREDO

Porting in is when you bring your number from another network to the CREDO network. When you begin the process of transferring your number to CREDO Mobile, it’s important that you have all your account-related information beforehand to ensure a smooth activation.

CREDO Mobile uses the account related information gathered for the number transfer process (moving your phone number to CREDO). Your previous carrier uses information similar to a username/password to confirm the account holders request to transfer (release) the number to CREDO.

Information you’ll need:

• Your current phone number
• The billing address as it displays on the previous carriers account
• The full name as it displays on the previous carriers account
• The last four digits of your social security number
• Some carriers require a special ‘port-out’ PIN

Important Note: Please keep in mind that you should not cancel your previous account before you are ready to transfer your number and switch to CREDO Mobile as cancelling service could cause you to lose your number. 

In addition to the list above above, use the chart below to determine what additional information you’ll need in order to transfer your number.

If you do not have the necessary information on hand, call your previous carrier’s customer service line and they will provide you with what you need.

Activating Your Phone

You can self-activate your phone as soon as you receive them in the mail to prevent activation issue.  A port in or a new number order can be initiated or activated by using our online self-activation tool. 

To port your number, please have your current carrier information (see above chart) prior to activating.  Some carriers require a special ‘port-out’ PIN, if you are unsure, contact your current carrier to confirm to ensure you have the correct PIN and the port over to CREDO will work.

Activations will usually take 15-60 minutes to complete. Once the activation completes - you will now see the phone is "Activated"

If a port error occurs during the process of self-activation, and indicates an incorrect PIN/Account, you will need to contact us for support to ensure the phone is properly activated.  See our article on port troubleshooting for additional information. 

Important NOTE: The current carrier sim should remain in the phone and use the current cell phone service provided by the other service provider (OSP) until the porting process completes. When a port has completed the current phone with the OSP will stop getting cell service (stop working). This indicates that the phone number has transferred to CREDO.