Voicemail Setup

In easy-to-follow steps, you can have your voicemail completely set up.  Be sure your voicemail box is set up properly by following these simple steps: 

  1. Call *86 (*VM) from the handset or the 10-digit mobile number from another phone
    If a system greeting is played, press the Pound key (#) immediately to interrupt the greeting
  2. Follow the instructions for choosing the language options then press the # key to confirm the choice
    Press 1 for English then press the # key to confirm
  3. When prompted, enter the 4–7-digit password then press the # key
     If setting up the password for the first time, it can't have repeating digits (e.g., 1111) or consecutive digits (e.g., 1234)
  4. When prompted, say the signature (or name) then press the # key
  5. To confirm the signature (or name), press the # key
  6. When prompted, say the greeting then press the # key
  7. To confirm the greeting, press the # key

How to check your voicemail

On an iPhone

On an Android

  1. Select the Phone app
  2. Select Voicemail icon ➿
  3. Select the voicemail you would like to listen to


  1. Access voicemail by pressing and holding “1” on the keypad
  1. Press *86 (*VM) then the call button/Send key.
  2. Follow the prompts to enter your password and retrieve your messages


Voicemail notifications & troubleshooting

Your voicemail notifications should be turned on by default on your phone; however, you may want to check your notification settings to ensure that you’re receiving voicemail notifications in the way you prefer to receive them.  

On an iPhone

On an Android

  1. Go to Settings
  2. Select Notifications
  3. Select Phone
  4. Turn on Allow Notifications
  1. Select the Phone
  2. Select the Voicemail icon
  3. Select Menu
  4. Select Settings  
  5. Select Restore default settings
  6. Restart your phone


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