Authorized users

You have the option to add Authorized Users to your CREDO account to provide other individuals additional access to the account. The authorized user role can activate a new phone, make a payment, and device troubleshoot.
The Authorized U
ser must be assigned by the Account Holder. 

Note the following exceptions:

  • CAN NOT assign or remove other Authorized Users
  • CAN NOT change the account’s password or contact information
  • CAN NOT make a handset insurance claim
  • CAN NOT place any order (device, SIM, etc) on the account
  • CAN NOT change plans or features
  • CAN NOT acquire port out information
  • CAN NOT close the account or disconnect service(s)

You must contact CREDO customer service at 800-411-0848 to have an authorized user placed on the account.

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