Cancelling Service for a Deceased Account Holder

We understand that the death of a family member is a very difficult time for the family, so at CREDO we try to make the process for handling a deceased members account easy.  CREDO requires a death certificate be provided for the account holder.  The death certificate can be emailed to customerservice@credomobile.com.  In the subject line include the deceased members name and CREDO Account number that the request is for. 

3 Weeks from the date of notification will be provided for the family to choose if they would like to:

• Close the account or port out to another carrier (this will disconnect all lines)
• Change ownership on account instead of closing
  • Change Name Request form will have to be completed, notarized, and emailed to customerservice@credomobile.com