We understand that the death of a family member is a very difficult time for the family, so at CREDO we try to make the process for handling a deceased members account easy. CREDO requires a death certificate be provided for the account holder. The death certificate can be emailed to [email protected]. In the subject line include the deceased members name and CREDO Account number that the request is for.
3 Weeks from the date of notification will be provided for the family to choose if they would like to:
- Close the account or port out to another carrier (this will disconnect all lines)
- Change ownership on account instead of closing
- Change Name Request form will have to be completed, notarized, and emailed to [email protected]
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