Network Upgrade via eSIM

Below is a step-by-step guide on how to complete the network upgrade via eSIM. eSIM is easy, completes in minutes and there is no new equipment needed. Most devices are eSIM compatible.

Make sure to backup any voicemails that you want saved before upgrading the network. Any voicemails not backed up before upgrading the network will be lost.

Before completing steps below, remove any physical SIM card you have in your device and the device you are upgrading is connected to your Wi-Fi Network.

The steps below must be done on a device (computer, tablet, other phone) that is NOT being upgraded.

Under each phone number on the account > Select Upgrade Network Now

Select Upgrade with eSIM

Verify Device IMEI 2 displaying is your current device > Submit Request
You can find the IMEI 2 in the settings on your device
- Apple - Go to Settings - General - About
- Android - Go to Settings - About Phone
If the IMEI 2 is not correct, enter the correct IMEI 2
- NOTE: Only enter the numbers, no spaces

You will receive a message on the screen letting you know the network upgrade request has been sent

Once the request has been processed, you will be returned to the main Member Services page
The upgrade takes 2-4 minutes to complete, you will see a 'Check Status' button on your screen to refresh the screen until the upgrade is complete

Once completed the QR Code will popup on the screen

You will scan the QR Code when prompted with your current device (device with IMEI 2 you submitted on previous screen) using directions below, or watch the videos here.

iPhone Devices: Settings > Cellular > Add Plan (or Add eSIM) > follow device prompts
Android Devices: Settings > Connections > SIM Manager > Add eSIM > follow device prompts
If prompted on your device select Primary for Voice and Cellular Data Settings

You can select the X button in the top right corner to close the screen once you are done with the QR Code

UPGRADE NOTE:

The upgrade network will display as CREDO Mobile (not just CREDO) and the ICCID on your device will begin with 8901 (not 8914)